Third time is a charm.  Fully updated third edition.

dq3

 

Developing Quality Technical Information: A Handbook for Writers and Editors, 3rd Edition by Michelle Carey, Moira McFadden Lanyi, Deirdre Longo, Eric Radzinski, Shannon Rouiller, Elizabeth Wilde has just published and is available in printed and ebook formats
About the Book

Today, technical communicators have an even greater responsibility to help their organizations create easy-to-use, leading-edge products. The era of simply “papering” a product with lengthy manuals is over: now, communicators need to create self-documenting interfaces and self-correcting messages, and help product teams craft offerings that always place the user front-and-center.
The newest edition of IBM’s classic Developing Quality Technical Information: A Handbook for Writers and Editors focuses squarely on these new realities. It introduces a new technical communications model that:
Involves technical communicators during the product design phase
Changes the way technical communicators think about their roles in developing technical content
Emphasizes user advocacy
Shows how to embrace emerging trends in product design
Helps writers think more and write less
Delivers the right content at the right time, in the most direct, clear, and minimal form possible

 

Book Ordering Options

In the US – If you order now you can get a special 35% discount on the book on the publisher’s site when using the following coupon code. The coupon code is to be used at checkout and is case sensitive. You can order via the following site to use the discount coupon.

Coupon code:IBM8971

http://www.ibmpressbooks.com/store/developing-quality-technical-information-a-handbook-9780133118971
International sites
UK
http://www.amazon.co.uk/Developing-Quality-Technical-Information-Handbook/dp/0133118975/ref=sr_1_2?s=books&ie=UTF8&qid=1401812438&sr=1-2&keywords=developing+quality+technical+information

Austria/Germany
http://www.amazon.de/Developing-Quality-Technical-Information-Handbook/dp/0133118975/ref=sr_1_2?s=books-intl-de&ie=UTF8&qid=1401812930&sr=1-2&keywords=developing+quality+technical+information

Canada
http://www.amazon.ca/Developing-Quality-Technical-Information-Handbook/dp/0133118975/ref=sr_1_2?s=books&ie=UTF8&qid=1401816480&sr=1-2&keywords=developing+quality+technical

France
http://www.amazon.fr/Developing-Quality-Technical-Information-Handbook/dp/0133118975/ref=sr_1_fkmr0_1?s=english-books&ie=UTF8&qid=1401816547&sr=1-1-fkmr0&keywords=devloping+quality+technical

Japan
http://www.amazon.co.jp/Developing-Quality-Technical-Information-Handbook/dp/0133118975/ref=sr_1_1?s=english-books&ie=UTF8&qid=1401816623&sr=1-1&keywords=developing+quality

Australia
http://www.booktopia.com.au/developing-quality-technical-information-michelle-carey/prod9780133118971.html

Spain
http://www.amazon.es/Developing-Quality-Technical-Information-Handbook/dp/0133118975/ref=sr_1_1?ie=UTF8&qid=1401816779&sr=8-1&keywords=developing+quality+technical

Italy
http://www.amazon.it/Developing-Quality-Technical-Information-Handbook/dp/0133118975/ref=sr_1_1?ie=UTF8&qid=1401816835&sr=8-1&keywords=developing+quality+technical

India
http://www.amazon.in/Developing-Quality-Technical-Information-Handbook/dp/0133118975/ref=sr_1_7?s=books&ie=UTF8&qid=1401817308&sr=1-7&keywords=developing+quality+technical

For other countries, please contact me.

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