The Business of IT: How to Improve Service and Lower Costs

We certainly are pumping out  a lot  of IBM Press books.  It’s really keeping me on my toes.  The topics we have published on this year just seem so darn important – Lotus Notes Admin, Greening of IT, Social Networking, Career Development, Hiring in Asia, Multisite Commerce, DB2 pureXML, SOA and BPM…all really good stuff for our customers.  So it’s exciting to cap off this wave of publishing with a book that looks at the money.  You can’t escape the recession.  Whether it’s your own personal wallet or the bottom line at your company – the pinch is on.  For decision-makers- this new book will be a great way to tackle the $$ side of the equation.

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Here’s what you will find in The Business of IT – How to Improve Service and Lower Costs:

Chapter 1: Introduction: Improving Service and Lowering Costs    

Chapter 2: IT Service Lifecycle: Improving Business Performance 

Chapter 3: Adopting IT Service Management Using ITIL    

Chapter 4: IT Financial Management: The Business of IT    

Chapter 5: IT Business Cases: Realizing IT Value    

Chapter 6: IT Performance Management: Defining Success

Chapter 7: IT Business Skills: Enabling Customer Outcomes 

Chapter 8: Success Stories: Improving Service and Lowering Costs

Chapter 9: Going Forward    

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