Reaching the Goal - Theory of ConstraintsA few weeks ago I talked about John Rickett’s new book, Reaching The Goal: How Managers Improve a Services Business Using Goldratt’s Theory of Constraints

John recently a series of podcasts on this topic – so kick back and have a listen.


Managing services is extremely challenging, and traditional “industrial” management techniques are no longer adequate. In “Reaching the Goal,” Dr. John Arthur Ricketts presents a breakthrough management approach that embraces what makes services different: their diversity, complexity, and unique distribution methods.


In Part 2 of “Reaching the Goal,” Dr. John Arthur Ricketts contrasts the “Theory of Constraints” approach to services projects versus non services projects.