We certainly are pumping out a lot of IBM Press books. It’s really keeping me on my toes. The topics we have published on this year just seem so darn important – Lotus Notes Admin, Greening of IT, Social Networking, Career Development, Hiring in Asia, Multisite Commerce, DB2 pureXML, SOA and BPM…all really good stuff for our customers. So it’s exciting to cap off this wave of publishing with a book that looks at the money. You can’t escape the recession. Whether it’s your own personal wallet or the bottom line at your company – the pinch is on. For decision-makers- this new book will be a great way to tackle the $$ side of the equation.
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Here’s what you will find in The Business of IT – How to Improve Service and Lower Costs:
Chapter 1: Introduction: Improving Service and Lowering Costs
Chapter 2: IT Service Lifecycle: Improving Business Performance
Chapter 3: Adopting IT Service Management Using ITIL
Chapter 4: IT Financial Management: The Business of IT
Chapter 5: IT Business Cases: Realizing IT Value
Chapter 6: IT Performance Management: Defining Success
Chapter 7: IT Business Skills: Enabling Customer Outcomes
Chapter 8: Success Stories: Improving Service and Lowering Costs
Chapter 9: Going Forward
September 17, 2009 at 9:29 pm
great stuff. thanks
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